TERMS OF USE | PRIVACY POLICY

Terms of Service

Effective Date: November 18, 2025

Owner/Operator: [Timber & Tile Construction] (“Company,” “we,” “us,” or “our”)

1) Acceptance of These Terms

By accessing or using https://timberntile.com/ (the “Site”), contacting us, submitting a form, requesting an estimate, calling, or texting us, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Site.

2) Who We Are

We provide residential and light-commercial contracting services (e.g., decks & patios, kitchens & bathrooms, flooring, etc.) in [service area]. Online content is informational and for lead generation; it is not a promise to perform work.

3) Changes to the Terms

We may update these Terms at any time. The “Effective Date” above reflects the latest revision. Continued use after updates means you accept the changes. The current version will always be available at https://timberntile.com/terms.

4) Quotes, Estimates & No Professional Advice

Any prices, timelines, availability, or scope shared via the Site, phone, email, or SMS/MMS are informational estimates only and not binding.

Binding terms (scope, price, materials, timelines, warranties) are set only in a signed written agreement or work order between you and us.

You should verify building code, permit, HOA, and site conditions; our proposals may require change orders if conditions differ.

5) Accounts & User Content

You may submit information (e.g., project details, reviews, photos). You represent you have rights to what you submit and that it is accurate and lawful. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display submitted reviews/testimonials and project photos for marketing, subject to any separate photo release you sign.

6) Acceptable Use

You agree not to:

(a) interfere with Site operation or security;

(b) scrape, crawl, or harvest data without permission;

(d) infringe others’ intellectual property or privacy;

(e) use the Site for unlawful purposes.

We may suspend or block access for violations.

7) Intellectual Property

All Site content (text, logos, graphics, photos, videos, layouts, code) is owned by us or our licensors and protected by law. You may not copy, reproduce, or distribute materials without our prior written permission, except for personal, non-commercial viewing of the Site.

8) Third-Party Services & Links

The Site may link to third-party sites or use third-party tools (e.g., maps, analytics, scheduling, payment, advertising platforms). We are not responsible for third-party content, policies, or actions. Your use of third-party services is governed by their terms.

9) Communications; SMS Program Terms

By submitting a form, calling, emailing, or providing your phone number, you consent to be contacted (including by autodialed or prerecorded calls, email, and SMS/MMS). Message frequency varies. Message and data rates may apply.

Text “STOP” to opt out of texts.

Text “HELP” for help.

Consent is not a condition of purchase.

Carrier(s) are not liable for delayed or undelivered messages.

10) Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Online information may be outdated or incomplete.

11) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED $100.

12) Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your submissions, or your violation of these Terms or applicable law.

13) Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of New York (without regard to conflict-of-laws rules).

Informal Resolution: Contact us first at [email address] to try to resolve any dispute.

Arbitration & Class-Action Waiver (Optional—delete if you don’t want this): Except for small-claims matters, disputes will be resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association. No class actions or consolidated proceedings. You and we each waive the right to a jury trial. If this clause is held unenforceable, disputes will be heard in the state or federal courts of [County], New York, and you consent to jurisdiction there.

14) Termination

We may suspend or terminate access to the Site at any time, with or without notice, for any reason.

15) Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16) Contact

Questions about these Terms:

Email: [[email protected]]

Phone: [(845) 762-8374]

Mailing Address: [3271 Route 9, Apt B, Cold Spring NY 10516]

Privacy Policy

Effective Date: November 18, 2025

Website: https://timberntile.com/

Owner/Operator: [Timber & Tile Construction] (“Company,” “we,” “us,” or “our”)

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Site, request a quote, contact us, or otherwise interact with us. By using the Site, you agree to this Policy.

1) Information We Collect

a) Information You Provide

Contact & Project Details: name, email, phone, address/job location, project scope, budget, photos/videos you upload. Communications: emails, phone calls/voicemails, and SMS/MMS messages. Payments (if accepted online): limited payment details processed by our payment processor; we do not store full card numbers.

b) Information Collected Automatically

Device/Usage Data: IP address, device/browser type, pages visited, timestamps, referring/exit pages. Cookies & Tracking: cookies, pixels, tags, and similar technologies for analytics and advertising. See “Your Choices” below.

c) Information from Third Parties

Advertising & Analytics Partners (e.g., Google Ads/Analytics, Meta). Lead Sources/Directories (if you contact us via third-party marketplaces). CRM/Call/SMS Providers (e.g., our business CRM and messaging platforms) for log records and deliverability.

2) How We Use Information

Provide, operate, and improve the Site and our services. Prepare and deliver quotes/estimates; schedule visits; perform jobs. Communicate with you (email, phone, SMS/MMS). Personalize content and measure marketing effectiveness (analytics, advertising). Detect, prevent, and address security or fraud. Comply with legal obligations and enforce our Terms.

3) How We Share Information

We may share information with:

Service Providers/Processors: website hosting, CRM/call/SMS platforms (e.g., GoHighLevel or equivalent), analytics (e.g., Google Analytics), advertising platforms (e.g., Google/Meta), email/SMS vendors, scheduling, cloud storage, and IT/security providers. Subcontractors/Trade Partners: to evaluate or perform your project (only what’s reasonably necessary). Payment Processors: to process payments and prevent fraud. Legal/Compliance: when required by law, regulation, subpoena, or to protect rights, safety, or property. Business Transfers: in mergers, acquisitions, financings, or asset sales.

We do not sell your personal information for money. We may engage in interest-based advertising that could be considered “sharing” under some state privacy laws; see “Your Privacy Rights” and “Your Choices.”

4) Retention

We keep information as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type (e.g., estimates, invoices, permits, warranty records).

5) Your Privacy Rights (U.S. State Laws)

Depending on your state (e.g., California, Colorado, Connecticut, Utah, Virginia, and other states with similar laws), you may have rights to:

Know/Access the categories and specific pieces of personal information we collected about you. Delete personal information (subject to legal exceptions). Correct inaccurate personal information. Opt out of certain data uses, including targeted advertising (“sharing”). Limit the use/disclosure of sensitive personal information (where applicable).

How to Exercise Rights

Submit a request at https://timberntile.com/privacy or email [[email protected]] with “Privacy Request” in the subject. We will verify your identity and respond as required by law. Authorized agents may submit requests where permitted.

Targeted Advertising (Opt-Out)

To opt out of targeted advertising “sharing,” you can:

Use the “Do Not Share/Targeted Ads” link (if provided on our Site). Adjust cookie preferences using our cookie banner or settings (if available). Use platform tools (e.g., Google Ad Settings, Meta Ad Preferences). Browser signal support (e.g., Global Privacy Control) will be honored where legally required.

We do not knowingly sell personal information of minors under 16.

6) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect data from them. If you believe a child provided data, contact us to delete it.

7) Cookies, Analytics & Ads

We and our partners use cookies and similar technologies to operate the Site, perform analytics, and serve ads. You can manage cookies in your browser and (if available) through our cookie banner. Disabling cookies may impact functionality. We do not respond to “Do Not Track” signals unless required by law.

8) SMS/MMS Communications

By providing your phone number and interacting with our forms, you agree to receive texts related to your inquiry, scheduling, and promotions. Message frequency varies. Message and data rates may apply.

Text “STOP” to opt out. Text “HELP” for help. Consent is not a condition of purchase. Carrier(s) are not liable for delayed or undelivered messages.

9) Security

We employ reasonable administrative, technical, and physical safeguards appropriate to our business. No method of transmission or storage is 100% secure. Use the Site at your own risk.

10) International Users

We operate in the United States. If you access the Site from outside the U.S., you consent to processing and storage in the U.S., where laws may differ from your jurisdiction.

11) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” shows the latest version. Continued use of the Site after changes means you accept the updated Policy. The current version will always be available at https://timberntile.com/privacy.